Shipping and Delivery
This policy applies to all orders placed within the United States of America. It is designed to ensure that you are clearly informed about our shipping practices and procedures. By ordering from Mannat Rugs, you acknowledge and accept the terms stated below.
A. Shipping Costs Within the USA
We offer free shipping on all rug orders within the United States. No additional shipping fees will be applied at checkout for domestic deliveries.
B. Transit, Handling & Order Cut-Off Time
Orders are typically processed and handled within 2 to 5 business days (Monday through Friday).
The cut-off time for order processing is 2:00 PM Eastern Standard Time (EST).
Once shipped, rugs are usually in transit for 2 to 10 business days, depending on your location.
Please note: Many of our rugs are handcrafted or made-to-order. Delivery for such items may take up to 4 to 16 weeks, depending on the design and production time.
C. Delivery Terms
We partner with major shipping carriers including USPS, UPS, FedEx, DHL, and other trusted logistics providers to ensure your rug is delivered safely and promptly.
D. Change of Address
Once your order has been shipped, we are unable to make changes to the delivery address.
If you need to change the shipping address, please contact us within 24 hours of placing your order at:
📧 info@mannatrugs.com
📞 +1 250-891-3437
E. Tracking
Once your rug has been shipped, you will receive a tracking number by email. This will allow you to monitor your shipment's progress until it reaches your door.
F. Cancellation
If you decide to cancel your order before it has been shipped, we will process your cancellation without penalty.
If your order has already been dispatched, please refer to our Cancellation and Refund Policy for further instructions.
G. Parcels Damaged During Transit
If your parcel appears damaged upon delivery, we recommend that you refuse the package and immediately notify us.
If the package was delivered while you were not present, please contact us within 24 to 48 hours to file a damage claim. Clear photos of the damage may be required to process your claim.
H. International Shipping Outside the USA
We offer free shipping on international rug orders outside the USA, excluding some oversized or special rugs.
Please be aware that customs duties or import taxes imposed by your country are not included and are the responsibility of the customer.
If customs duties are not paid in a timely manner, your package may be returned or disposed of. In such cases, Mannat Rugs will not issue refunds or replacements for rugs lost due to unpaid customs charges.
For larger or custom rug orders being shipped internationally, we encourage you to contact our support team for a detailed shipping quote and timeframe.
Need Help?
📧 Email: info@mannatrugs.com
📞 Call: +1 250-891-3437